A virtual answering service that answers every call and hands off to your team
Vomenta answers your business phone with an AI agent that answers questions from your own records, takes messages and sends the details to the right person. When a caller needs a person, the agent rings your team in the app and stays on the line until someone picks up.
14-day free trial · $25 usage credit · No credit card required
- every call answered, with your team one ring away
- 24/7
- per month for the smallest setup, plus usage
- $64
- per inbound minute, no per-call fee
- 1.5¢
- languages, depending on the engine
- 30+
What a virtual answering service is
A virtual answering service answers a business's phone from outside its office. A traditional service uses operators who read a script and take messages. Vomenta's virtual answering service uses an AI agent that answers at once, looks up the caller in your systems, sends messages during the call and transfers to your own staff when the call needs a decision. A live person is still one ring away, and that person works for you, not for the service.
Live answering service
Operators in a call center answer as your business, read your script and take a message. You pay per call or per minute, and the operator does not know your customers or your prices.
Automated answering service
A phone menu or voicemail. Nobody talks to the caller. It costs little and most callers hang up.
AI answering service with live handoff
An AI agent talks with the caller, answers from your knowledge base and records, and acts in your systems. When a person is needed, it rings your own team in the app. Vomenta is this kind.
What a virtual receptionist answering service does on a call
Every item below is a tool the agent can use while it talks. You switch each one on in the agent editor and set where the results go.
More about AI voice agents →Answers in the caller's language
You choose from more than 30 languages or let the engine detect the caller's language. Greetings and call endings are tuned for English and Turkish.
Answers from your knowledge base
Upload your price list, policies and FAQ as PDF, Word or text. The agent answers from those documents and says so when it does not know.
Looks up the caller in your records
It finds the contact by phone number and reads back order status, invoice details or an account balance from your systems.
Sends messages during the call
It sends an SMS, a WhatsApp message or an email to any number or address you set, with the details it has collected, while it is still talking.
Opens tickets and posts to your team
It opens a ticket in Zoho Desk or Jira and posts to Slack, Microsoft Teams or Zoho Cliq, so the request lands where your team already works.
Books into your system through its API
If your booking or practice software has an API, the agent checks slots and books, changes or cancels through a custom HTTP tool. There is no ready-made Google or Microsoft calendar connector.
Takes a message when there is nothing to do
For everything else it records the caller's name, number and request, and emails or texts the message to the person you chose.
Saves the whole call
The transcript, the summary and the recording are saved on the contact in the app, with AI and human parts labelled by speaker.
A live answering service, with your own people on the line
The part a pure AI receptionist cannot do and a human service does with strangers. The AI agent and your team work on the same platform, so the handoff happens inside one call.
- 01
The caller asks, or your rules say so
A person is needed when the caller asks for one, or when your instructions say the call type needs a decision, for example a complaint or an active emergency.
- 02
The agent rings your team in the app
It transfers the call to the team you chose. Every agent on that team gets a ring in the Vomenta app on a computer or phone.
- 03
It keeps the caller company while the phones ring
The caller is not put on hold. The agent keeps talking and can keep collecting details until someone answers.
- 04
If nobody is free, it says so and keeps helping
After two minutes with no answer, the agent tells the caller that nobody is available, takes a message or finishes the request itself, and sends the summary to your team.
Who picks up. The person who takes over is your own employee, with the transcript on screen. There are no outside operators in the loop, and the agent cannot forward the call to a mobile number outside the app by itself. For that, use a transfer step in a call flow.
Three calls to a virtual answering service
The tool lines show what the agent does in your systems while it talks. The wording is yours to set in the instructions.
- Caller“Hi, I'd like a quote for a yearly service contract.”
- AI agent“Happy to help. What is the name of your company, and roughly how many sites would the contract cover?”
- Caller“Northgate Dental, two locations.”
- ToolCreate lead in CRM
- ToolSend email to the sales desk
- AI agent“Thank you. I've passed this to our sales desk, and someone will call you back today before five. Is this the best number?”
- Caller“I think I was charged twice last month.”
- ToolLook up contact
- ToolLook up invoice
- AI agent“I see two invoices in March: one for the April service and one for the extra visit on the 14th. Would you like me to email both to you?”
- Caller“Yes please.”
- ToolSend email to the caller
- Caller“I'd rather speak to someone about this.”
- AI agent“Of course. I'm connecting you with our customer team now. While they pick up, can I take your order number so they have it ready?”
- ToolTransfer to the customer team
- TeamAnswers in the app with the transcript on screen
An answering service for small business, without a call center
Built for the owner who answers the phone from a job site, a treatment room or a shop floor, and misses the calls that come in while they work.
After-hours answering →One seat is enough
A business with no call center needs one Starter seat and the AI Voice Agent add-on. That is $64 per month, and the one seat is the person the agent rings.
No per-call fee and no minute bundles
Calls are metered at 1.5¢ per inbound minute. There is no monthly call allowance to outgrow and no overage tier.
Keep your number
Forward your existing number to a Vomenta number, or register the number you own over your carrier's SIP trunk. Callers see nothing change.
Send only the calls you want
Point the whole number at the agent, or add a time-check step to your call flow so only the calls outside your hours reach it.
Answering service by industry
Each industry page shows the call types the agent handles, example calls, what to upload and what it costs for that business.
All industries →- HVAC answering service
- Plumbing answering service
- Construction answering service
- Pest control answering service
- Roofing answering service
- Locksmith answering service
- Legal answering service
- Accounting answering service
- Insurance answering service
- Real estate answering service
- Property management answering service
- IT help desk answering service
- Medical office answering service
- Dental answering service
- Chiropractic answering service
- Veterinary answering service
- Restaurant answering service
- Hotel answering service
- Funeral home answering service
- Automotive answering service
Set up your answering service in an afternoon
Four steps in the app, no developer needed unless you connect your booking software through its API.
- 01
Write the instructions
Tell the agent who it is, which questions to ask, what it may promise and which calls need a person.
- 02
Upload the knowledge base
Add your price list, policies and FAQ as PDF, Word or text files. The agent answers from them.
- 03
Connect the actions
Set the numbers and addresses that receive messages, the CRM for leads and the team that gets the ring when a person is needed.
- 04
Point your number at it
Forward your number or add a time-check step to your call flow. Then call it from your own phone before customers do.
Live answering service or virtual answering service?
A live service puts an operator on the call. Vomenta puts an AI agent on it, with your own team one ring away.
| Live answering service | Vomenta virtual answering service | |
|---|---|---|
| Answer time | Callers wait when every operator is busy. | Every call is answered at once, however many arrive together. |
| What the answerer knows | A script and a message pad. Prices, policies and customer history are out of reach. | Your knowledge base and your records: prices, policies, orders, invoices and balances. |
| Who takes over | Another operator at the service, or a message left for you. | Your own team, rung in the app with the transcript on screen. |
| After-hours cover | Usually a higher tier or a per-call surcharge. | Included. A time-check step in your call flow sends the calls outside your hours to the agent. |
| Pricing | Per call or per minute, often with a monthly allowance and overage charges. | $64 per month for the smallest setup, plus 1.5¢ per inbound minute and AI usage. |
| What you get after the call | A message by email or text. | The transcript, a summary and the recording, saved on the contact in the app. |
Virtual answering service pricing
A fixed monthly price per seat plus metered usage. There is no per-call fee, no minute bundle and no after-hours surcharge.
How answering service pricing compares →The smallest setup is $64 per month, plus 1.5¢ per inbound minute and AI usage.
AI usage is billed at the provider's cost plus 30%, or with no markup when you use your own provider key.
Virtual answering service: common questions
What is a virtual answering service?
A virtual answering service answers a business's phone from outside its office, so callers always reach someone. Traditional services use operators in a call center. Vomenta's version uses an AI agent that answers at once, answers questions from your own documents and records, sends messages during the call and transfers to your own staff when a person is needed.
Is this a live answering service?
The AI agent answers first. A live person is still one ring away: when the caller asks for someone or your rules say the call needs a decision, the agent rings your own team in the Vomenta app and stays on the line until someone picks up. The person who answers is your employee, not an outside operator. Vomenta does not provide human operators.
Can it take a message and send it to me?
Yes. During the call the agent can send an SMS, a WhatsApp message or an email with the caller's details and request to any number or address you set. The transcript, the summary and the recording are also saved on the contact in the app.
Which calls should I send to it?
Some businesses point their whole number at the agent. Others add a time-check step to their call flow so the agent takes only the calls outside their hours, and the office answers during the day. Both work with the same agent.
Can I keep my current phone number?
Yes. Forward your existing number to a Vomenta number, register the number you own over your carrier's SIP trunk, or buy a new local number in the app.
Which languages does it answer in?
You can choose from more than 30 languages, or let the engine detect the caller's language. Coverage depends on the engine you select. Greetings and call endings are tuned for English and Turkish, so make a test call in any other language during the trial.
How much does it cost for a one-person business?
One Starter seat at $29 per month plus the AI Voice Agent add-on at $35 per agent per month, which is $64 per month. Calls are metered at 1.5¢ per inbound minute, AI usage is billed at the provider's cost plus a markup or with no markup on your own provider key, and a local number is a few dollars per month. There is no per-call fee.
How long does setup take?
Most businesses need an afternoon. Write the agent's instructions, upload your documents, set where messages go and which team gets the ring, and point a number at the agent. The 14-day free trial includes $25 of usage credit and needs no credit card.
Put a virtual answering service on your phone line.
Create a workspace, connect a number and hear the agent answer as your business. Or walk through your call types with a specialist.
14-day free trial · $25 usage credit · No credit card required