Question 1

What CRM integrations does Vomenta support?

Accepted Answer

Vomenta offers pre-built connectors for Salesforce, HubSpot, Zoho CRM, Pipedrive, and Microsoft Dynamics 365. Screen pops, click-to-call, automatic contact matching, and bi-directional data sync are included with all CRM integrations.

Question 2

Can I bring my own SIP trunk (BYOC)?

Accepted Answer

Yes. Vomenta supports Bring Your Own Carrier (BYOC) via SIP trunking. Connect your existing telephony provider or DID numbers while using Vomenta's full contact center platform for routing, IVR, recording, and analytics.

Question 3

Does Vomenta have a REST API?

Accepted Answer

Yes. Vomenta provides a comprehensive REST API with OpenAPI/Swagger documentation, WebSocket real-time events, configurable webhooks, scoped API keys with rate limiting, and a typed SDK for frontend applications. API docs at api.vomenta.com/api/docs.

Question 4

Can Vomenta integrate with Slack or Microsoft Teams?

Accepted Answer

Yes. Vomenta integrates with Slack and Microsoft Teams for notifications, escalations, and internal collaboration. Agents can receive alerts, share conversation summaries, and collaborate on complex cases without leaving their communication tools.

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