Trust should be built in, not bolted on.
Vomenta protects customer conversations through encryption, access controls, auditable operations and a security framework designed for regulated customer environments.
Six foundations. One protected conversation.
Security is not a feature tier at Vomenta. Every workspace runs on the same protected foundation, and enterprise controls extend it where the operation requires more.
Encryption Everywhere
TLS 1.3 in transit, AES-256 at rest.
Customer conversations are protected from the moment they move to the moment they are stored. Encryption is part of the platform's default operating model, not a setting someone has to remember to switch on.
Identity and Access
Make access intentional.
Role-based permissions, authentication controls and administrative boundaries keep every action tied to an identified person with a defined reason to act. Access is granted by role, not by habit.
Privacy by Design
Collect and retain with purpose.
Data handling follows GDPR principles. Collect what the workflow needs, retain it for as long as the policy requires and remove it when the purpose ends — with retention controls administrators can actually manage.
Auditability
Know who changed what and when.
Configuration changes, access events and interaction handling leave an auditable record. Reviews are built on evidence, not reconstruction, and accountability stays visible as the operation grows.
AI Governance
Keep model choice and permissions under control.
Define which knowledge AI can use, which actions it can take and which provider processes the request — including bring-your-own-key configurations across major AI providers. 100% of interactions can be scored and reviewed.
Operational Resilience
99.95% uptime SLA.
Customer operations do not pause, so the platform underneath them cannot either. Monitored infrastructure and resilient operating practices keep Vomenta ready when customers need you.
Protect the conversation at every stage.
A customer conversation is not one moment. It is a lifecycle — and every stage of it deserves the same level of protection.
Before the interaction
Identity, roles, permissions and channel configuration define who can handle the conversation — before it ever begins.
During the interaction
Conversations are encrypted in transit with TLS 1.3, routed under operational rules and visible only to authorized roles.
After the interaction
Records are encrypted at rest with AES-256, retained with purpose and available for audit when a review requires them.
During AI processing
AI works inside approved knowledge, approved actions and the provider you choose — with every interaction available for review.
Give your security team the information it needs.
Security reviews move faster when the information arrives organized. Vomenta provides security documentation, compliance summaries and architecture detail to support procurement and security assessments. Tell us what your review needs and we will route the request to the right people.
Direct answers for the security review.
What is the status of SOC 2 Type II?
SOC 2 Type II is in progress. We can share the current status, scope and expected milestones as part of a security review, along with the operating practices already in place.
Is Vomenta suitable for healthcare environments?
Vomenta supports HIPAA-ready workflows for scheduling, reminders and patient service communication. Healthcare organizations should review their specific obligations with us as part of the evaluation, so the configuration matches the requirement.
How is customer data encrypted?
Data is encrypted with TLS 1.3 in transit and AES-256 at rest. Encryption applies across the conversation lifecycle — while the interaction is happening and after it becomes a retained record.
How does bring-your-own-key (BYOK) affect security?
BYOK keeps AI provider choice inside your governance model. You decide which provider processes AI requests — OpenAI, Anthropic, Google, Mistral, Azure OpenAI, AWS Bedrock or DeepSeek — under your own commercial and data terms, and you can change models without rebuilding the customer workflow.
How do we request security documentation?
Use the contact form or email sales@vomenta.com with the scope of your review. We will route the request to the security review team and share documentation, compliance summaries and questionnaire responses as needed.
Does using Vomenta automatically make an organization compliant?
No. Vomenta provides a compliance-ready platform and the controls to operate one, but each organization remains responsible for its own regulatory obligations, policies and operating decisions. The platform supports compliance. It does not replace it.
Start the security review with clear information.
Bring your questionnaire, your requirements and your hardest questions. We will answer them directly.