Enterprise Security, Zero Compromise
Your customer data is our most critical asset. We protect it with defense-in-depth security, industry certifications, and transparent practices.
99.95%
Uptime SLA
256-bit
AES Encryption
24/7
Security Monitoring
0
Data Breaches
Industry-Leading Compliance
Built with enterprise-grade security practices to meet the most stringent requirements.
Enterprise Security Standards
Continuous monitoring, access controls, and security practices aligned with SOC 2 principles for security, availability, and confidentiality.
GDPR Compliant
Full compliance with EU General Data Protection Regulation. Data export, deletion, consent management, and DPO available.
HIPAA Ready
Healthcare-grade security with BAA available. Encrypted recordings, patient data protection, and access controls.
ISO 27001 Aligned
Information security management practices following ISO 27001 framework for systematic protection of sensitive data.
PCI DSS Level 1
Payment card industry compliance for secure handling of credit card information in IVR payment flows.
CSA STAR
Cloud Security Alliance STAR certification for cloud-specific security controls and best practices.
Defense in Depth
Multiple layers of protection to keep your data safe at every level of the stack.
End-to-End Encryption
- TLS 1.3 for all data in transit
- AES-256 encryption for data at rest
- SRTP for voice media streams
- Encrypted call recordings with customer-managed keys
Authentication & Access
- SSO / SAML 2.0 integration
- Multi-factor authentication (MFA)
- Role-based access control (RBAC)
- IP whitelisting and session management
Audit & Monitoring
- Comprehensive audit logs for all actions
- Real-time threat detection and alerting
- Automated vulnerability scanning
- 24/7 security operations center (SOC)
Infrastructure Security
- Multi-region deployment with failover
- DDoS protection and WAF
- Network segmentation and firewalls
- Regular penetration testing by third parties
Data Privacy
- Data residency options (US, EU, APAC)
- Automated data retention policies
- Right to erasure (GDPR Article 17)
- Data processing agreements (DPA) available
Employee Security
- Background checks for all employees
- Mandatory security awareness training
- Principle of least privilege access
- Secure development lifecycle (SDLC)
Secure by Architecture
Multi-Tenant Isolation
Complete tenant isolation at the database, network, and application layers. No data leakage between tenants.
Geo-Redundant Infrastructure
Deployed across multiple availability zones with automatic failover. Your service stays up even if a region goes down.
Incident Response
Documented incident response procedures with <1 hour response time for critical issues. 24/7 on-call security team.
Backup & Recovery
Automated daily backups with point-in-time recovery. Encrypted backup storage with geo-replication and 30-day retention.
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