Vomenta Omnichannel Contact Center
Everything You Need, All in One Platform
A complete contact center solution with modular pricing. Start small, add capabilities as you grow.
Trusted across industries
Cloud Call Center
SIP/WebRTC · IVR · ACD · Recording
- Visual IVR Builder with drag-and-drop
- Smart ACD with skills-based routing
- Call Recording & real-time transcription
- DID Management & WebRTC Softphone
See the platform your teams will use every day
Real screenshots from the agent workspace and AI management — the same UI your supervisors and admins get out of the box.
Unified supervisor view
Queues, real-time KPIs, and agent status in one glanceable dashboard.
AI agents & copilots
Configure models, monitor usage, and tune AI voice and chat from a single hub.
Analytics & trends
Live and historical metrics to steer staffing and service levels.
Reports & exports
Scheduled and ad-hoc reports for operations and leadership.
Omnichannel inbox
Voice, chat, and messaging threads in one prioritized queue.
Campaign workspace
Outbound lists, pacing, and performance in one view.
01Omnichannel Inbox
- Voice, Chat, SMS, WhatsApp, Email
- Social media channels unified
- Single inbox for every conversation
- Cross-channel customer history
02AI Agents
- Full AI voice & chat agent
- Hybrid handoff to human agents
- BYOK support for any LLM provider
- Configurable personality & escalation
03Supervisor Tools
- Real-time wallboard & dashboards
- Whisper, barge & silent monitoring
- AI-powered quality scoring
- Agent coaching & performance tools
04Analytics & Reports
- 150+ pre-built report templates
- Custom dashboards & widgets
- Scheduled exports & alerts
- ClickHouse-powered real-time data
05Bot Builder
- Visual drag-and-drop flow editor
- Multi-channel bot deployment
- Intent recognition & NLU
- API integrations & webhooks
06Campaign Management
- Preview, progressive & predictive dialing
- Multi-channel outbound (Voice, SMS, Email)
- A/B testing for scripts & strategies
- DNC list management & compliance
07Quality Management
- 100% automated call scoring with AI
- Customizable evaluation forms
- Screen recording & playback
- Agent coaching workflow integration
08API & integrations
- REST APIs, webhooks, and real-time events
- CRM connectors with screen-pop and sync
- Embeddable chat & click-to-call widgets
- BYOK and custom data residency options
09Resilience & compliance
- SOC 2 Type II, GDPR, and HIPAA-ready controls
- PCI-aware recording with pause-on-sensitive data
- Multi-region redundancy and 99.95% uptime targets
- Audit trails, retention policies, and SSO / SAML
Workforce Management
- Automated shift scheduling
- Real-time adherence monitoring
- Time-off request management
- Performance scorecards & gamification
Ready to Build Your Contact Center?
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