Build the infrastructure behind better conversations.
Customer conversations run on infrastructure most people never see. At Vomenta, you build it — the routing, the AI, the analytics and the workspace behind service for 740+ contact centers in 45+ countries.
The product is technical. The impact is human.
Real-time voice, sub-350ms APIs, AI orchestration across six channels, analytics that answer in under 100 milliseconds — the engineering problems here are real. But the outcome is not abstract. Every improvement you ship means a customer somewhere explains their problem once instead of three times, and an agent somewhere ends the day less exhausted.
That connection between technical depth and human outcome is the reason this work is worth doing well — and the standard we hold each other to. If you want your work to reach a real service floor, not just a sprint board, you will feel at home here.
Four working principles. No posters required.
Customer Reality Over Assumptions
Decisions start with what actually happens on a service floor — real queues, real escalations, real conversations — not with what a roadmap slide assumes.
Clarity Over Theater
Short documents, direct feedback and honest status. We spend our energy on the work, not on performing the work.
High Trust, High Responsibility
You get real ownership of real problems. With that comes the responsibility to think about the operators and customers on the other side of every change you ship.
Human Judgment, Strengthened by AI
We use AI the way we ask our customers to: for the routine, with people firmly in charge of what matters. It sharpens judgment — it does not replace it.
Problems worth a career, not just a quarter.
Real-Time Product Experiences
Live inboxes, supervisor dashboards and agent workspaces where state changes every second — and the interface has to stay calm anyway.
Voice and AI Infrastructure
Telephony, speech, AI voice agents and BYOK model orchestration — the systems that let automation handle routine calls and hand over cleanly to people.
Customer Operations Design
Workflows, onboarding and product decisions shaped around how contact centers actually run — from the first connected channel to a full operating model.
Enterprise Growth
Sales, partnerships and customer success for regulated, high-volume operations — where trust is built with evidence, not slogans.
Where we are hiring now.
Roles are published as they open. Locations and working models are confirmed on each listing before it goes live.
Do not see the right role?
Tell us what you are good at and what you want to build. Roles are shaped around real operating needs, and a strong introduction is often the reason a new one opens.
Before you apply.
What should I include in my application?+
A short, direct note about what you have built or done, and why customer operations infrastructure interests you. Specific work beats polished formality — a link to something real tells us more than a long cover letter.
What happens after I apply?+
We review every application. If there is a potential fit, we set up a conversation focused on real work — decisions you have made and problems we are actually solving. We keep the process short and tell you where you stand at each step.
Can I apply to more than one role?+
Yes. If your skills fit more than one team, apply to the role closest to your strengths and mention the other in your note. We will route the conversation to the right place.
Where is Vomenta based?+
Vomenta is built from Istanbul, Turkey. The working model for each position — on-site, hybrid or remote — is confirmed on the individual listing.