[ Platform Features ]

Everything your team needs. Nothing between them and the customer.

Voice, digital channels, AI automation, workforce tools and analytics work together in one modular platform — so teams spend less time managing software and more time moving conversations forward.

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740+

contact centers — Built for real customer operations.

45+

countries — Supporting teams across markets and time zones.

99.95%

uptime SLA — Ready when customers need you.

Six

connected channels — Voice, live chat, email, SMS, WhatsApp and social.

[ One operating layer ]

Six capabilities. One continuous customer experience.

Each capability works on its own. Together, they keep every conversation connected from first contact to resolution.

Voice & IVR

Every call finds the right path.

Create clear call journeys, manage queues and route conversations according to skill, priority and availability. The phone experience stays in your team's hands, not in a change-request backlog.

Explore the IVR Builder →

Omnichannel

The channel changes. The context stays.

Connect voice, live chat, email, SMS, WhatsApp and social in one shared customer timeline. Every interaction lands in the same history, so no one asks the customer to start over.

See Omnichannel →

AI & Automation

Let the routine resolve itself.

Use AI Agents, Agent Copilot and no-code workflows to automate approved tasks while keeping people in control. AI for the routine. People for what matters.

Meet the AI Agents →

Analytics & Quality

Every interaction tells you something.

Score 100% of interactions, monitor live performance and turn conversations into operational decisions. Quality stops being a sample and becomes the full picture.

Explore Analytics →

Workforce Management

Plan the team around the demand.

Bring staffing, adherence, quality and coaching into the same operating view as customer demand. One view of the work and the people doing it.

Explore Supervisor Tools →

Security & Compliance

Trust should not depend on an add-on.

Protect customer data with encryption, access controls, auditability and compliance-ready operating practices. Built into the platform, not layered on afterwards.

View Security and Trust →

[ Visual IVR Builder ]

Build the journey while the need is still fresh.

Operations teams should not need a development sprint every time a queue, greeting or routing rule changes. Vomenta's visual builder lets authorized users design, test and publish call flows in one place. Create the customer journey around intent and operational logic, then update it as the business changes.

Visual flow design — Arrange greetings, menus, queues, AI actions, callbacks and handoffs in a clear visual canvas.

Intent and business logic — Route by what the customer needs, when they contact you and which team is best placed to help.

Test, version and publish — Review the full path before launch, keep version history and update flows without rebuilding from scratch.

Build Your First Workflow →

GreetingWelcome message

Sales queueSkills-based

Support queuePriority route

AI actionResolve or assist

Supervisor watching a live operations wall

[ Supervisor and Workforce ]

See the floor. Step in before the moment is lost.

Supervisors need more than yesterday's report. They need to know what is happening now, where the pressure is building and which conversations need attention. Vomenta brings live monitoring, agent support, quality insight and workforce decisions into one operational view.

Monitor live activity — See conversations, queues and agent states as the operation changes.

Support agents in the moment — Use approved supervisor controls to guide, coach or intervene when a conversation needs help.

Turn quality into action — Connect interaction scoring to coaching priorities and recurring process issues.

Coach from evidence, not guesswork.

[ No-Code Bot Builder ]

Build answers your customers can trust.

Automation only helps when it is accurate, controlled and able to recognize when a person should take over. Connect Vomenta to approved knowledge sources, define the tone and boundaries, then deploy a consistent assistant across supported channels.

Grounded in your knowledge — The assistant answers from the sources you approve, not from guesswork.

Guardrails and tone control — Define what the assistant may say, how it says it and where its job ends.

Seamless human handoff — When a person should take over, the conversation moves with its full context intact.

Bring your own model — Use your own key with OpenAI, Anthropic, Google, Mistral, Azure OpenAI, AWS Bedrock or DeepSeek.

Explore AI and Automation →

Knowledge sources

Product guidePDF document

Help centerWebsite URL

PoliciesDOCX document

Tone & guardrails

Use brand toneClear and concise

Avoid speculationAsk when unsure

Auto-escalateComplex cases

FormalFriendly

Chat preview

I can’t log in to my account.

I can help. Which email is linked to it?

→ Human handoffConnecting to an agent

[ Built to expand ]

Start with one module. Keep one operating model.

Begin with the channel or workflow causing the most friction. Add AI, analytics, workforce or enterprise controls when the business case is clear. The operation grows. The customer history stays connected.

14+

core modules to switch on as the operation needs them

100+

integrations connecting conversations to the rest of your stack

<10 min

to go live with a standard setup

$29

per agent/month starting price — see pricing

See how Vomenta works with your operation.

Create a workspace in minutes or walk through the platform with a specialist using your own workflow as the starting point.

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