Everything You Need to Run a Modern Contact Center
From AI voice agents and omnichannel inbox to predictive dialer and real-time analytics — one platform, every capability.
Everything You Need, All in One Platform
A complete contact center solution with modular pricing. Start small, add capabilities as you grow.
Trusted across industries
Cloud Call Center
SIP/WebRTC · IVR · ACD · Recording
- Visual IVR Builder with drag-and-drop
- Smart ACD with skills-based routing
- Call Recording & real-time transcription
- DID Management & WebRTC Softphone
See the platform your teams will use every day
Real screenshots from the agent workspace and AI management — the same UI your supervisors and admins get out of the box.
Unified supervisor view
Queues, real-time KPIs, and agent status in one glanceable dashboard.
AI agents & copilots
Configure models, monitor usage, and tune AI voice and chat from a single hub.
Analytics & trends
Live and historical metrics to steer staffing and service levels.
Reports & exports
Scheduled and ad-hoc reports for operations and leadership.
Omnichannel inbox
Voice, chat, and messaging threads in one prioritized queue.
Campaign workspace
Outbound lists, pacing, and performance in one view.
01Omnichannel Inbox
- Voice, Chat, SMS, WhatsApp, Email
- Social media channels unified
- Single inbox for every conversation
- Cross-channel customer history
02AI Agents
- Full AI voice & chat agent
- Hybrid handoff to human agents
- BYOK support for any LLM provider
- Configurable personality & escalation
03Supervisor Tools
- Real-time wallboard & dashboards
- Whisper, barge & silent monitoring
- AI-powered quality scoring
- Agent coaching & performance tools
04Analytics & Reports
- 150+ pre-built report templates
- Custom dashboards & widgets
- Scheduled exports & alerts
- ClickHouse-powered real-time data
05Bot Builder
- Visual drag-and-drop flow editor
- Multi-channel bot deployment
- Intent recognition & NLU
- API integrations & webhooks
06Campaign Management
- Preview, progressive & predictive dialing
- Multi-channel outbound (Voice, SMS, Email)
- A/B testing for scripts & strategies
- DNC list management & compliance
07Quality Management
- 100% automated call scoring with AI
- Customizable evaluation forms
- Screen recording & playback
- Agent coaching workflow integration
08API & integrations
- REST APIs, webhooks, and real-time events
- CRM connectors with screen-pop and sync
- Embeddable chat & click-to-call widgets
- BYOK and custom data residency options
09Resilience & compliance
- SOC 2 Type II, GDPR, and HIPAA-ready controls
- PCI-aware recording with pause-on-sensitive data
- Multi-region redundancy and 99.95% uptime targets
- Audit trails, retention policies, and SSO / SAML
Workforce Management
- Automated shift scheduling
- Real-time adherence monitoring
- Time-off request management
- Performance scorecards & gamification
Go Beyond the Basics
Advanced tools for campaigns, compliance, quality management, and deep integrations that scale with your operation.
Campaign Management
Multi-channel outbound campaigns with preview, progressive, predictive, and power dialing modes.
- A/B testing for scripts & strategies
- DNC list management & compliance
- Real-time campaign analytics
- Multi-channel campaigns (voice, SMS, email)
Knowledge Base (RAG)
Vector-powered retrieval-augmented generation for AI-assisted agent support and customer self-service.
- Automatic document ingestion
- Semantic search across knowledge
- AI-generated suggested answers
- Multi-format support (PDF, docs, web)
Quality Management
Automated and manual quality evaluation with AI scoring, calibration sessions, and coaching workflows.
- 100% automated call scoring with AI
- Customizable evaluation forms
- Screen recording & playback
- Agent coaching workflow integration
CRM Integrations
Pre-built connectors for major CRMs with bi-directional sync and screen-pop on incoming calls.
- Salesforce, HubSpot, Zoho, Pipedrive
- Microsoft Dynamics 365
- Custom webhook integrations
- Open API for any system
WebRTC Softphone
Browser-based softphone with HD audio, echo cancellation, and noise suppression. No hardware or plugins required.
- HD voice with Opus codec
- AI-powered noise cancellation
- Click-to-call from any CRM
- Works on any modern browser
Call Recording & Transcription
Automatic call recording with AI transcription, keyword detection, and compliance-ready storage.
- Dual-channel stereo recording
- Real-time AI transcription (10+ languages)
- Keyword & phrase detection
- PCI-compliant auto-pause recording
Speech & Text Analytics
AI-powered analysis of voice and text interactions for sentiment, compliance, and topic detection.
- Real-time sentiment analysis
- Compliance keyword monitoring
- Topic & intent classification
- Trend analysis across interactions
Compliance & Security
Enterprise-grade security with SOC 2 Type II, GDPR, HIPAA, and PCI DSS compliance built into every layer.
- SOC 2 Type II in progress
- GDPR & HIPAA compliant
- AES-256 encryption at rest
- Data residency (US, EU, APAC)
Workforce Forecasting
AI-powered demand forecasting with automated shift scheduling, adherence tracking, and overtime management.
- ML-based volume predictions
- Multi-skill scheduling optimization
- Real-time adherence monitoring
- Intraday management tools
AI That Actually Understands Your Business
Three layers of AI that work together — from fully autonomous agents to real-time copilots and automated quality management.
Voice AI
Handles 80% of calls autonomously
Real-time Copilot
30% faster resolution time
Quality AI
100% of interactions scored
AI Agent
Handles calls and chats autonomously. Knows your knowledge base, database, and customer history. Configurable personality and escalation rules.
AI Copilot
Real-time suggestions for human agents. Knowledge base lookups, smart replies, sentiment analysis, and auto-summarization after every interaction.
AI Supervisor
Auto-scores 100% of interactions. Anomaly detection, coaching triggers, compliance monitoring, and quality trend analysis across your team.
Live AI agent demo · Resolving customer queries autonomously
Bring your own AI key or use ours. Works with:
Integrates With Your Entire Stack
Pre-built connectors for CRMs, helpdesks, and business tools. RESTful APIs, webhooks, and SDKs for custom integrations. Connect Vomenta to any system in minutes.
Ready to Build Your Contact Center?
Join 740+ companies already using Vomenta to deliver exceptional customer experiences.