Changelog What's new
We ship continuously. Here are highlights from recent releases — new AI capabilities, telephony hardening, and operator experience improvements.
Release timeline
April 2026
Operator command palette & tenant navigation
Jump to queues, campaigns, and AI configs from a single keyboard-driven palette. Fewer clicks for admins running multi-tenant CCaaS operations.
March 2026
GDPR tooling & outbound compliance
Data subject export and deletion workflows, recording consent logs, and TCPA-aware scheduling with clearer evidence for compliance reviews.
February 2026
Omnichannel campaign engine
Coordinate voice, SMS, email, and WhatsApp from one campaign workspace with list hygiene, DNC enforcement, and live progress metrics.
January 2026
Workforce management foundations
Agent schedules, time-off requests, structured QA evaluations, post-interaction CSAT, and supervisor summaries for team performance.
December 2025
AI voice agents & human handoff
Additional realtime voice providers, configurable escalation rules, and smoother warm transfer from AI to live agents during peak volume.
November 2025
Visual bot builder & IVR templates
Drag-and-drop flows for chatbots and phone trees with live preview, starter templates, and version history to roll back risky changes safely.
October 2025
Enterprise SSO & long-term audit exports
SAML and OIDC refinements, extended audit retention options, and CSV/PDF export parity for security questionnaires.
September 2025
Unified inbox & sentiment on wallboards
Tighter conversation threading across voice, chat, and messaging plus live sentiment on supervisor dashboards for faster coaching.
August 2025
WebRTC stability for agent desktops
LiveKit room hardening, improved reconnect behavior, and audio tuning for agents on variable home and office networks.
July 2025
Modular billing & usage transparency
Feature modules mapped to clear line items, credit top-ups, and usage dashboards for tenant admins and reseller partners.
Want early access to beta features?
Talk to us about roadmap previews and sandbox environments for your team.