Cookie Policy
Last updated: February 26, 2026
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is used.
Vomenta Technologies Inc. ("Vomenta," "we," "us," or "our") uses cookies on our website (vomenta.com) and within our cloud contact center platform to support functionality, improve performance, and understand how our services are used. This Cookie Policy explains the types of cookies we use and how you can manage your preferences.
2. Types of Cookies We Use
2.1 Essential Cookies
Essential cookies are necessary for the website and platform to function properly. They enable core features such as user authentication, session management, security, and load balancing. These cookies cannot be disabled without affecting the site's functionality.
2.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website and platform. They collect information about page views, navigation paths, and usage patterns in an aggregated and anonymized form. This data helps us improve our services and user experience.
2.3 Marketing Cookies
Marketing cookies may be used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies are typically set by our advertising partners and may be used to build a profile of your interests.
3. Cookie List
Below is a list of the main cookies we use, their purpose, duration, and type:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| authjs.session-token | Stores encrypted session data for authenticated users | Session | Essential |
| __Secure-authjs.session-token | Secure variant of session token (HTTPS) | Session | Essential |
| NEXT_LOCALE | Stores user's language preference | 1 year | Essential |
| vomenta_cookie_consent | Stores your cookie consent preferences (necessary, analytics, marketing) | 1 year | Essential |
| vomenta_consent | Legacy shorthand for consent level (essential / custom / all) for compatibility | 1 year | Essential |
| _ga | Google Analytics β distinguishes unique users | 2 years | Analytics |
| _ga_* | Google Analytics β persists session state | 2 years | Analytics |
| _gid | Google Analytics β distinguishes users | 24 hours | Analytics |
| _fbp | Meta Pixel β browser identification for ad measurement | 3 months | Marketing |
| _fbc | Meta Pixel β click identifier for attribution | 3 months | Marketing |
| __stripe_mid | Stripe β fraud prevention for payment processing | 1 year | Essential |
| __stripe_sid | Stripe β session cookie for checkout | 30 minutes | Essential |
4. How to Manage Cookies
You can control and manage cookies in several ways:
- Browser settings: Most web browsers allow you to refuse or accept cookies, and to delete existing cookies. You can typically find these options in your browser's "Settings," "Preferences," or "Privacy" menu. Note that blocking essential cookies may prevent you from using certain features of our website and platform.
- Google Analytics opt-out: You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics.
- Cookie consent banner: When you first visit our website, you may be presented with a cookie consent banner that allows you to accept or reject non-essential cookies.
For more information about how we collect, use, and protect your personal data, including data collected through cookies, please see our Privacy Policy.
5. Third-Party Cookies
In addition to our own cookies, we may use cookies from trusted third-party service providers:
5.1 Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics sets cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to visiting. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy.
5.2 Meta Pixel (Facebook)
When you have consented to marketing cookies, we use Meta Pixel to measure the effectiveness of our advertising and to deliver relevant ads on Meta platforms (Facebook, Instagram). Meta Pixel sets cookies such as _fbp and _fbc to track conversions and build audiences. For more information, see Meta's Privacy Policy.
5.3 Stripe
When you make a payment or manage your billing, we use Stripe for secure payment processing. Stripe may set cookies to prevent fraud and ensure the security of transactions. For more information, see Stripe's Privacy Policy.
5.4 Other Third-Party Services
Our platform may integrate with additional third-party services (e.g., CRM systems, AI providers, telecommunications carriers) that may set their own cookies when you use those integrations. The use of such cookies is governed by the respective third party's privacy policy.
6. Contact Information
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: [email protected]
- Data Protection Officer: [email protected]
For all other inquiries, please visit our Contact page or review our Privacy Policy and Terms of Service.