Real-Time Analytics
Sub-second queries on billions of contact center records. Real-time dashboards, custom KPI tracking, scheduled reports, and full BI tool integration — all powered by ClickHouse OLAP.
Track Every KPI That Matters
Built-in tracking for the metrics that drive contact center performance, with custom KPI support for your unique business needs.
Average Handle Time
Track how long each interaction takes, broken down by channel, queue, and agent.
Average Speed of Answer
Monitor queue wait times in real time and set SLA thresholds with automated alerts.
Service Level Agreement
Define target answer rates (e.g. 80/20) and track compliance across all queues.
Customer Satisfaction
Post-interaction surveys with automated scoring and trend analysis over time.
Net Promoter Score
Measure customer loyalty with built-in NPS campaigns and cohort analysis.
First Contact Resolution
Track the percentage of issues resolved on the first interaction without callbacks.
Analytics Capabilities
From live wallboards to scheduled PDF reports, everything you need to understand and optimize your contact center operations.
Real-Time Wallboards
Live dashboards for supervisors showing active calls, queue depth, agent states, and SLA compliance with auto-refresh under 2 seconds.
Historical Reporting
Query historical data across any time range with sub-second response times. Filter by agent, queue, campaign, channel, or custom tags.
Custom Dashboards
Drag-and-drop dashboard builder with 30+ widget types. Create role-specific views for agents, supervisors, managers, and executives.
Scheduled Reports
Automate report generation and delivery via email. PDF, CSV, and Excel formats. Daily, weekly, monthly, or custom schedules.
ClickHouse OLAP Engine
Powered by ClickHouse columnar database for sub-second queries on billions of records. No pre-aggregation, no data sampling.
BI Tool Integration
Connect to Tableau, Power BI, Looker, or Grafana via REST API or direct ClickHouse connector. Full data access for your BI team.
Why ClickHouse?
Traditional contact center platforms use row-based databases that struggle with analytical queries on large datasets. Vomenta uses ClickHouse, a columnar OLAP database designed for real-time analytics at scale.
- 100x faster than PostgreSQL for analytical queries
- No pre-aggregation — query raw data in real time
- Columnar compression reduces storage by 10-20x
- Horizontal scaling for petabyte-scale datasets
- Native SQL interface compatible with BI tools
Ready to Build Your Contact Center?
Join 740+ companies already using Vomenta to deliver exceptional customer experiences.