Real-Time Operations Live

Tuesday, July 14 · 14:32 GMT+3 · Istanbul HQ
Search calls, agents, customers…
AK
Active Calls
48
▲ 12% vs. last hour
Avg Wait Time
0:19
▼ 34% faster today
Resolution Rate
94.2%
▲ 3.1% this week
CSAT
4.8/5
▲ 0.2 30-day avg

Conversation Volume by Channel

HandledAI-deflected
Voice
Chat
WhatsApp
Email
SMS
Social

Live Queues

6 active
Sales — Inbound
12waiting
Support — Tier 1
6waiting
Billing
3waiting
VIP — Priority
1waiting
Escalations
4waiting

Agents Online

18 of 24
SC
Sofia Carrasco
Sales · 3 handled
On call
MB
Marcus Boateng
Support · 7 handled
Wrap-up
EY
Elif Yılmaz
Billing · 5 handled
On call
RD
Rahul Desai
Support · 4 handled
Idle
AN
Ana Novak
VIP · 2 handled
On call

Live Call · Sofia Carrasco

02:47
Customer
I'd like to upgrade to the enterprise plan but I need SSO and a dedicated region…
AI Copilot · suggested
Offer the Enterprise tier with SAML SSO + EU-Frankfurt residency. Draft quote ready.
Sentiment
Positive
Intent
Upgrade
Next best action
Send quote