Enterprise Contact Center
Dedicated infrastructure, custom SLAs up to 99.95%, white-label branding, data residency, and 24/7 customer success management. Built for organizations that demand the highest levels of security, compliance, and scale.
Enterprise-Only Features
Everything in our standard plans, plus dedicated resources, advanced security, and personalized support.
Dedicated Infrastructure
Isolated compute, storage, and networking for your deployment. No noisy neighbors, no shared resources. Your data stays in your environment.
99.95% Uptime SLA
Custom SLA agreements with financial penalties. Redundant architecture across multiple availability zones with automatic failover.
24/7 Customer Success Manager
Dedicated CSM for onboarding, migration planning, quarterly business reviews, and ongoing optimization support.
Data Residency
Choose where your data lives — US, EU (Frankfurt), or APAC (Singapore). Full compliance with local data sovereignty regulations.
SSO & SAML Integration
Single Sign-On with SAML 2.0 and OIDC support. Integrate with Okta, Azure AD, OneLogin, or any standards-compliant IdP.
White-Label Branding
Fully rebrand the platform with your logo, colors, domain, and email templates. Your agents and customers see your brand.
Security & Compliance
Built with security practices that meet the requirements of the most regulated industries.
Enterprise Security Standards
Continuous security monitoring and access controls
GDPR
EU data protection regulation compliance
HIPAA
Healthcare data protection (BAA available)
PCI DSS Level 1
Payment card industry data security
ISO 27001 Aligned
Information security management practices
CCPA
California consumer privacy act compliance
Migration Made Simple
Our enterprise team handles the heavy lifting. Move from legacy systems like Avaya, Genesys, or Cisco with zero downtime.
Discovery & Planning
We audit your current setup, map integrations, and build a migration plan with zero-downtime cutover strategy.
Parallel Deployment
Run Vomenta alongside your existing system. Migrate agents, queues, and IVR flows incrementally with rollback safety.
Training & Go-Live
Hands-on training for agents, supervisors, and admins. Guided cutover with 24/7 support during transition.
Optimization
Post-launch tuning of AI models, routing rules, and dashboards. Quarterly business reviews with your CSM.
Enterprise FAQ
Common questions about our enterprise offering
Enterprise customers get more
- Dedicated technical account manager
- Priority feature requests and roadmap input
- Custom integrations and API rate limits
- Annual security review and penetration testing
- Custom data retention policies
- Multi-region active-active deployment
Get a custom quote, security questionnaire response, or schedule a technical deep-dive with our solutions architects.
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