A property management answering service that sorts the 2 a.m. maintenance call from the 2 p.m. leasing call
Vomenta answers your office line with an AI agent that identifies the tenant, records the problem and texts emergencies to your on-call maintenance contact. By day it answers leasing enquiries from your listing data and reads back rent balances. When a person is needed, it rings your team in the app.
14-day free trial · $25 usage credit · No credit card required
- every call answered, including the tenant who calls at 2 a.m.
- 24/7
- per month for the smallest setup, plus usage
- $64
- per inbound minute, no per-call fee
- 1.5¢
- languages, depending on the engine
- 30+
How the AI sorts a maintenance call at night
The agent identifies the tenant, asks the urgency questions you set and sends an emergency to the person on call before the tenant hangs up.
- 01
It identifies the tenant
The agent greets the caller with your company name and finds the tenant by phone number, so the unit and the property are on the record before the first question.
- 02
It records the problem and asks your urgency questions
No heat in winter, a gas smell, fire, flooding, no power, a lockout: you define what counts as an emergency, and the agent asks the questions that tell them apart from a dripping tap.
- 03
It texts the on-call contact for an emergency
It sends an SMS with the unit, the problem and the callback number to the on-call maintenance contact, tells the tenant the callback window and reads out the safety instructions you wrote for that case.
- 04
It files routine requests for the office
A non-urgent request becomes a ticket in Zoho Desk or Jira, or an email to the office, with the unit and the problem. The agent tells the tenant when the office opens and the usual turnaround from your policy.
- 05
It rings your team when a person is needed
A gas smell, a fire or a flood goes to a person at once. The agent rings your on-call team in the Vomenta app and stays with the tenant until someone answers.
When a person is needed. A gas smell, a fire or a flood goes to a person at once. The AI rings your on-call team in the app and stays with the tenant until they answer.
Calls an answering service for property management companies handles
For property managers who get maintenance calls at night and leasing calls all day.
Maintenance requests
The AI identifies the tenant and the unit, records the problem and whether it is urgent, and texts emergencies to the on-call contact.
Leasing enquiries
It answers availability, rent and pet-policy questions from your listing data and records the prospect.
Rent and account questions
It looks up the tenant's balance and the next due date and reads them back.
Application status
It finds the applicant by phone number and reads back the status your leasing staff recorded on the contact.
Move-in and move-out questions
It answers notice periods, inspection steps, key handover and deposit rules from your knowledge base.
Vendor and contractor calls
It takes the message with the property and the work order reference and emails the property manager.
Noise and neighbour complaints
It records the complaint for the office. A safety concern is treated as an emergency and goes to the on-call contact.
Three calls to a property management answering service
The tool lines show what the agent does in your systems while it talks. The wording is yours to set in the instructions.
- Caller“The heating in my unit stopped and it's freezing.”
- ToolLook up contact
- AI agent“I see you're in unit 4B at Riverside. Is anyone in the unit elderly, unwell or very young?”
- Caller“My daughter is two.”
- ToolSend SMS to the on-call maintenance contact
- AI agent“I've logged this as urgent and sent it to our on-call contact. They will call you within the hour. Please keep the doors closed and use any safe portable heater you have.”
- Caller“Is the two-bedroom on Harbor Street still available, and do you take cats?”
- ToolSearch knowledge base
- AI agent“Yes, it's available from the 1st at $1,650 a month, and one cat is allowed with a $300 deposit. Would you like to see it this week?”
- Caller“Thursday after five, if possible.”
- ToolSend SMS to the leasing agent
- AI agent“I've passed that to our leasing agent, who will text you to confirm. I've also sent you the application link.”
- Caller“Can you tell me what I owe this month? I think the late fee was added by mistake.”
- ToolLook up balance
- AI agent“Your balance is $1,275, which includes a $75 late fee added on the 6th. I'll send that to the office to review and email you the statement. Is this the best number to reach you?”
- ToolSend email to the office
Set up your property management answering service in an afternoon
Four steps in the app, no developer needed unless you connect scheduling software through its API.
- 01
Write the instructions
Tell the agent who it is, which questions to ask in which order, what counts as an emergency and what to promise about callbacks.
- 02
Upload the knowledge base
Add the documents listed here as PDF, Word or text files. The agent answers price and policy questions from them.
- 03
Connect the actions
Set the numbers and addresses that receive SMS and email, the CRM for leads and the team that gets the ring when a person is needed.
- 04
Point your number at it
Forward your existing number, or add a time-check step to your call flow so only after-hours and overflow calls reach the agent. Then call it from your own phone.
What to upload to the knowledge base
- What counts as an emergency, the safety instructions for each case and the on-call rota
- Your properties, their addresses and the office hours
- Available units with rent, deposit, availability date and pet policy
- Application steps, the application link and the screening timeline
- Rent payment options, due dates and late fees
- Maintenance request policy and the usual turnaround by type
- Move-in and move-out procedures, notice periods and inspections
AI or a human after-hours answering service for property management?
A live answering service puts an operator on the call. Vomenta puts an AI agent on it, with your own team one ring away.
| Human answering service | Vomenta AI answering service | |
|---|---|---|
| Answer time | Tenants hold while operators handle other accounts. | Every call is answered at once, including the ten calls after a water main breaks. |
| After-hours cover | Operators relay a message to whoever is on call. | A time-check step sends after-hours calls to the agent, which texts the on-call contact with the unit and the problem. |
| Urgency sorting | An operator follows a generic script. | The agent asks the urgency questions you wrote and files routine requests as tickets for the office. |
| Who takes over | The service's operators, who do not know your properties. | Your own on-call team, rung in the app with the tenant and the unit already identified. |
| Records | A message by email or text. | A ticket in your helpdesk and the transcript, summary and recording on the tenant's contact. |
| Pricing | Per call or per minute, often per property. | $64 per month for the smallest setup, plus 1.5¢ per inbound minute and AI usage. |
Property management answering service pricing
A fixed monthly price per seat plus metered usage. There is no per-call fee and no after-hours surcharge.
The smallest setup is one Starter seat ($29) plus the AI Voice Agent add-on ($35): $64 per month, plus 1.5¢ per inbound minute and AI usage.
AI usage is billed at the provider's cost plus 30%, or with no markup when you use your own provider key.
Property management answering service: common questions
What does the AI do for a gas smell, a fire or a flood?
It reads out the safety instructions you wrote for that case, texts the on-call maintenance contact the unit and the problem, and rings your on-call team in the Vomenta app so a person joins the call. It stays with the tenant until someone answers.
Can it text my on-call maintenance contact?
Yes. During the call the agent can send an SMS, a WhatsApp message or an email to any number or address you set. It cannot forward the call itself to an outside mobile number. If you want the tenant connected to a phone outside the app, use a transfer step in a call flow.
Where do routine maintenance requests go?
The agent can open a ticket in Zoho Desk or Jira, email the office, or create the request in your property management software through its API with a custom HTTP tool. Every request is also saved as a summary on the tenant's contact.
How does it answer leasing calls?
From your listing data. Upload the available units with rent, deposit, availability date and pet policy to the knowledge base, or connect your listing software through its API. The agent answers from that data, records the prospect and texts the showing request to the leasing agent you set.
Can it read back a tenant's rent balance?
Yes, when the balance is available to it: through a custom HTTP tool to your property management software's API, or from the balance your staff keep on the tenant's contact. It reads back the amount and the due date and sends disputes to the office as a message.
What does it cost for a small management company?
One Starter seat at $29 per month plus the AI Voice Agent add-on at $35 per agent per month, which is $64 per month. Calls are metered at 1.5¢ per inbound minute, and AI usage is billed at the provider's cost plus a markup, or with no markup on your own provider key. There is no per-call or per-property fee.
Does it speak Spanish?
You can choose from more than 30 languages or let the engine detect the caller's language. Coverage depends on the engine you pick, and greetings and call endings are tuned for English and Turkish. Make a Spanish test call during the trial before you point your number at the agent.
How long does setup take?
An afternoon for most offices. Write the instructions, including the emergency definitions, upload the seven knowledge-base items listed above, set the on-call number and the team, and add the time-check step to your call flow. The 14-day free trial includes $25 of usage credit and needs no credit card.
Put a property management answering service on your office line.
Create a workspace, connect a number and hear the agent answer as your company. Or walk through your call types with a specialist.
14-day free trial · $25 usage credit · No credit card required