A bilingual answering service that answers in Spanish, English and 30 more languages
Vomenta answers your phone with an AI agent that speaks the caller's language. Set it to Spanish, to English, or let the engine follow the caller. When a Spanish-speaking caller needs a person, the agent rings the team you tagged as Spanish-speaking, in the app, and stays on the line until someone picks up. No extra charge per language.
14-day free trial · $25 usage credit · No credit card required
- languages in the agent's language list, depending on the engine
- 32
- extra per language; Spanish costs the same as English
- $0
- per month for the smallest setup, plus usage
- $64
- per inbound minute, no per-call fee
- 1.5¢
What a bilingual answering service is
A bilingual answering service answers your business phone in two languages, in the United States almost always English and Spanish. A traditional service keeps some bilingual operators on shift and transfers Spanish callers to them, then relays the message to you in English. Vomenta's version is one AI agent that answers in the caller's language from your own documents, sends the follow-up in that language, and writes the summary in the language your office works in.
Three ways to answer Spanish-speaking callers
Bilingual operator service
Some operators speak Spanish. When an English-only operator picks up a Spanish call, it is transferred to a colleague, and the message you receive is written in English. Night and weekend cover in Spanish is often a higher tier.
A separate Spanish line
A second number with its own staff or voicemail. Callers have to know which number to dial, and the two lines keep two sets of records.
AI bilingual answering with your own staff on call
One number, one agent, every language in the list. The agent answers in the caller's language and rings your Spanish-speaking team in the app when a person is needed. Vomenta is this kind.
A Spanish answering service, and 31 other languages on the same number
This is the agent's language list in the app. Coverage depends on the speech engine you choose, and the automatic setting lets the engine follow the caller.
More about the voice engines →- Englishen
- Spanishes
- Frenchfr
- Germande
- Portuguesept
- Italianit
- Dutchnl
- Arabicar
- Turkishtr
- Persianfa
- Japaneseja
- Koreanko
- Chinesezh
- Hindihi
- Russianru
- Polishpl
- Swedishsv
- Danishda
- Finnishfi
- Norwegianno
- Hebrewhe
- Indonesianid
- Malayms
- Thaith
- Vietnamesevi
- Ukrainianuk
- Czechcs
- Romanianro
- Hungarianhu
- Greekel
- Bulgarianbg
- KurdishGemini only
Greetings and call endings are tuned for English and Turkish. For every other language, write the greeting yourself and make a test call during the trial.
How a Spanish-speaking answering service call goes
One agent, one number. The language is the only thing that changes, and you decide how it is chosen.
- 01
Choose how the language is set
Pick a language for the agent, or leave it on automatic so the speech engine follows the caller. Or add a language-select step to your call flow, "para español, oprima dos", and send each digit to its own agent or team.
- 02
The agent answers from your documents
Upload your price list, policies and FAQ in each language you serve. The agent answers price and policy questions from them and says so when it does not know.
- 03
It acts in your systems and sends the follow-up
It looks up the caller, books through your software's API and sends the SMS, WhatsApp message or email you set, worded in the caller's language when your instructions say so.
- 04
Your office reads it in its own language
The transcript stays in the language of the call. The summary and the action items are written in the language set on your workspace, so an English-speaking office can act on a Spanish call without reading it.
Tuning. Greetings, idle prompts and the default handoff phrases are tuned for English and Turkish. For Spanish or any other language, write the greeting and the handoff phrases in that language yourself, then make a test call in it during the trial before you point your number at the agent.
A bilingual virtual receptionist that rings your Spanish-speaking staff
Skills-based routing decides who gets the ring, so a Spanish caller never lands on a colleague who cannot help.
- 01
Tag the people who speak the language
In team settings, give each member skills, for example "spanish". A team can require a skill, so only members who have it get the ring.
- 02
Point the agent at that team
Set the Spanish-speaking team as the agent's escalation team, or branch the call flow after the language-select step to a team per language.
- 03
The agent rings them and keeps the caller company
When the caller asks for a person or your instructions require one, the agent transfers the call to that team. Their phones ring in the Vomenta app, and the agent keeps talking in the caller's language while they ring.
- 04
After two minutes with no answer, it says so in the caller's language
The agent tells the caller nobody is free, takes the message or finishes the request itself, and saves the transcript and summary for a callback.
Who picks up. The person who picks up is your employee. Vomenta does not provide interpreters or bilingual operators, and the agent does not translate between the caller and your staff on a live call.
Three calls to a bilingual answering service
Spanish lines are shown with an English gloss. The tool lines show what the agent does in your systems while it talks.
- Caller“¿A qué hora abren el sábado? Quisiera una cita.” (What time do you open on Saturday? I'd like an appointment.)
- ToolSearch knowledge base
- AI agent“Los sábados abrimos de nueve a dos. ¿Le viene bien el sábado a las diez?” (Saturdays we open nine to two. Does Saturday at ten work?)
- Caller“Sí, perfecto.”
- ToolBook appointment
- AI agent“Listo, sábado a las diez. Le envío la confirmación por mensaje de texto.” (Done, Saturday at ten. I'm texting you the confirmation.)
- ToolLanguage select: “For English, press 1. Para español, oprima 2.”
- CallerPresses 2
- ToolRoute to the Spanish agent
- AI agent“Gracias por llamar a Clínica Norte. ¿En qué puedo ayudarle?” (Thank you for calling Clínica Norte. How can I help you?)
- Caller“Necesito renovar una receta.” (I need to renew a prescription.)
- ToolSend email to the front desk
- AI agent“He enviado su solicitud a recepción. Le llamarán hoy antes de las cinco.” (I've sent your request to the front desk. They will call you today before five.)
- Caller“Prefiero hablar con alguien, por favor.” (I'd rather speak to someone, please.)
- AI agent“Claro. Le paso con nuestro equipo que habla español. Mientras contestan, ¿me dice de qué se trata?” (Of course. I'm connecting you with our Spanish-speaking team. While they pick up, what is it about?)
- ToolTransfer to the team that requires the “spanish” skill
- TeamA Spanish-speaking agent answers in the app with the transcript on screen
Bilingual answering by industry
Each industry page has its own call types, example calls and knowledge-base list. The language setting is the same on all of them.
All industries →Set up bilingual answering in an afternoon
Four steps in the app. The fourth one is not optional: hear the agent in the language before your callers do.
- 01
Set the language
Pick Spanish, English or automatic on the agent's voice and model screen. For a menu, add a language-select step to your call flow.
- 02
Write the greeting and handoff phrases in that language
The greeting is spoken word for word. Add the phrases that should trigger a transfer, such as "hablar con alguien".
- 03
Upload the documents in that language
Add your price list, policies and FAQ in Spanish as PDF, Word or text, and tag your Spanish-speaking staff with a skill.
- 04
Make a test call in that language
Call the agent from your own phone in Spanish, ask it a price, ask for a person, and listen to the whole call before customers do.
Bilingual operators or an AI bilingual answering service?
A bilingual operator service puts a Spanish-speaking person on some calls. Vomenta puts an AI agent on every call, in the caller's language, with your own staff one ring away.
| Bilingual operator service | Vomenta bilingual answering | |
|---|---|---|
| Who answers a Spanish call | Whichever operator is free; a Spanish call may be transferred to a bilingual colleague. | The same agent, in Spanish, at once. |
| Languages | English and Spanish. | 32 in the language list, depending on the engine you choose. |
| Extra cost for the second language | Often a bilingual tier or a per-minute premium. | None. Every language costs the same per minute. |
| What your office receives | A message relayed in English by the operator. | The transcript in the caller's language, and a summary in the language your workspace uses. |
| Who takes over | A bilingual operator at the service. | Your own Spanish-speaking staff, rung in the app, with the transcript on screen. |
| Nights and weekends | Bilingual cover may be a higher tier. | Same agent, same price, at any hour. |
Bilingual answering service pricing
A fixed monthly price per seat plus metered usage. There is no bilingual tier, no per-call fee and no premium for any language.
The smallest setup is $64 per month, plus 1.5¢ per inbound minute and AI usage, in any language.
AI usage is billed at the provider's cost plus 30%, or with no markup when you use your own provider key.
Bilingual answering service: common questions
What is a bilingual answering service?
A bilingual answering service answers your business phone in two languages, usually English and Spanish, so callers are served in the language they speak. Vomenta does it with one AI agent that answers in the caller's language from your own documents, acts in your systems and rings your Spanish-speaking staff in the app when a person is needed.
Which languages can it answer in?
The agent's language list has 32 entries, from Spanish, French, German and Portuguese to Arabic, Turkish, Hindi, Japanese and Vietnamese, plus an automatic setting that lets the engine follow the caller. Coverage depends on the speech engine you choose. Greetings and call endings are tuned for English and Turkish, so test any other language during the trial.
Does it speak Spanish?
Yes. Spanish is in the language list for both the OpenAI and the Google Gemini voice engines and for the speech-to-text pipeline. Write the greeting and the handoff phrases in Spanish, upload your documents in Spanish, and make a Spanish test call before you point your number at the agent.
Is there an extra cost for a second language?
No. Calls are metered at 1.5¢ per inbound minute in any language, and the monthly price is $64 for the smallest setup: one Starter seat at $29 plus the AI Voice Agent add-on at $35. There is no bilingual tier and no per-call fee.
What if nobody in my office speaks Spanish?
The agent handles the call itself, and your office reads the summary and the action items in the language set on your workspace, for example English. The transcript stays in Spanish. The agent does not translate between a caller and your staff on a live call, so for a live handoff you need a Spanish speaker on the team.
Can a Spanish-speaking caller reach a Spanish-speaking person?
Yes. Tag the members who speak Spanish with a skill, make a team that requires it, and set that team as the agent's escalation team or as the Spanish branch after a language-select step in the call flow. The agent rings that team in the app and keeps the caller company in Spanish while the phones ring.
Can it book appointments for Spanish-speaking callers?
If your booking or practice software has an API, the agent checks slots and books, changes or cancels through a custom HTTP tool, in Spanish. There is no ready-made Google or Microsoft calendar connector. Without an API, it records the request and emails or texts it to your office.
How does the "para español, oprima dos" menu work?
Add a language-select step to your call flow. It plays your prompt, waits for a digit, stores the caller's language and sends the call down the branch for that language: a Spanish agent, a Spanish-speaking team or a Spanish voicemail greeting. The agent itself can also run without a menu and simply follow the caller's language.
How long does setup take?
Most businesses need an afternoon. Set the language, write the greeting and the handoff phrases, upload the documents, tag your Spanish-speaking staff and make a test call. The 14-day free trial includes $25 of usage credit and needs no credit card.
Put a bilingual answering service on your phone line.
Create a workspace, set the language and hear the agent answer in Spanish before your callers do. Or walk through your call types with a specialist.
14-day free trial · $25 usage credit · No credit card required