Her İletişim Merkezi ihtiyacı için
Gelen destek, giden satış veya çok müşterili BPO olsun, Vomenta iş akışınıza uyum sağlar.
Inbound Call Center
Handle every call with speed and intelligence
Route calls intelligently with skills-based ACD, visual IVR builder, and AI-powered queue management. Reduce wait times by 40% and resolve issues on the first call.
Öne çıkan özellikler
- Visual IVR drag-and-drop builder
- Skills-based routing with AI prioritization
- Real-time queue dashboards and wallboards
- Automatic call recording and transcription
- AI Copilot with instant knowledge base suggestions
- Callback scheduling and queue position announcements
- Multi-language support with real-time translation
- SLA tracking and escalation rules
Outbound Sales
Accelerate revenue with intelligent dialing
Power your sales team with predictive dialing, campaign management, and AI-driven lead scoring. Increase connect rates by 3x and close deals faster.
Öne çıkan özellikler
- Predictive, progressive, and preview dialing modes
- Campaign management with scheduling and pacing
- AI lead scoring and prioritization
- CRM integration with click-to-call
- Real-time agent scripting and objection handling
- DNC list management and compliance tools
- Call disposition tracking and analytics
- Performance leaderboards and coaching tools
Customer Support
Deliver omnichannel support that customers love
Unify voice, chat, email, WhatsApp, and social media into a single agent inbox. Let AI handle routine queries while your team focuses on complex issues.
Öne çıkan özellikler
- Unified omnichannel inbox for all conversations
- AI Agent for automated first-response handling
- Smart ticket routing based on topic and sentiment
- Customer 360 view with full interaction history
- CSAT, NPS, and CES surveys post-interaction
- Knowledge base with AI-powered search
- SLA management with auto-escalation
- Canned responses and macros for faster replies
BPO / Outsourcing
Scale operations for multiple clients with ease
Multi-tenant architecture designed for BPOs. Manage hundreds of agents across multiple client programs with isolated data, separate reporting, and client-specific configurations.
Öne çıkan özellikler
- Multi-tenant with client-isolated environments
- Per-client IVR, routing, and queue configurations
- Client-specific reporting and dashboards
- Agent skill groups managed per client program
- Billing and usage tracking per client
- White-label options for client-facing portals
- Quality management with client-specific scorecards
- Real-time and historical analytics per program
İletişim merkezinizi dönüştürmeye hazır mısınız?
14 günlük ücretsiz denemenizi başlatın. Kredi kartı gerekmez.