Conçu pour chaque centre de contact Besoin
Support entrant, vente sortante ou BPO multi-clients : Vomenta s’adapte à votre flux.
Inbound Call Center
Handle every call with speed and intelligence
Route calls intelligently with skills-based ACD, visual IVR builder, and AI-powered queue management. Reduce wait times by 40% and resolve issues on the first call.
Fonctionnalités clés
- Visual IVR drag-and-drop builder
- Skills-based routing with AI prioritization
- Real-time queue dashboards and wallboards
- Automatic call recording and transcription
- AI Copilot with instant knowledge base suggestions
- Callback scheduling and queue position announcements
- Multi-language support with real-time translation
- SLA tracking and escalation rules
Outbound Sales
Accelerate revenue with intelligent dialing
Power your sales team with predictive dialing, campaign management, and AI-driven lead scoring. Increase connect rates by 3x and close deals faster.
Fonctionnalités clés
- Predictive, progressive, and preview dialing modes
- Campaign management with scheduling and pacing
- AI lead scoring and prioritization
- CRM integration with click-to-call
- Real-time agent scripting and objection handling
- DNC list management and compliance tools
- Call disposition tracking and analytics
- Performance leaderboards and coaching tools
Customer Support
Deliver omnichannel support that customers love
Unify voice, chat, email, WhatsApp, and social media into a single agent inbox. Let AI handle routine queries while your team focuses on complex issues.
Fonctionnalités clés
- Unified omnichannel inbox for all conversations
- AI Agent for automated first-response handling
- Smart ticket routing based on topic and sentiment
- Customer 360 view with full interaction history
- CSAT, NPS, and CES surveys post-interaction
- Knowledge base with AI-powered search
- SLA management with auto-escalation
- Canned responses and macros for faster replies
BPO / Outsourcing
Scale operations for multiple clients with ease
Multi-tenant architecture designed for BPOs. Manage hundreds of agents across multiple client programs with isolated data, separate reporting, and client-specific configurations.
Fonctionnalités clés
- Multi-tenant with client-isolated environments
- Per-client IVR, routing, and queue configurations
- Client-specific reporting and dashboards
- Agent skill groups managed per client program
- Billing and usage tracking per client
- White-label options for client-facing portals
- Quality management with client-specific scorecards
- Real-time and historical analytics per program
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