Dashboard

Real-time overview of your contact center performance.

Today 7 Days 30 Days

Live

Active Agents◉

0

+2 since 9 AM

Calls Today↗

0

+18% vs yesterday

Avg Wait Time◷

0:00

−0:07 vs yesterday

CSAT Score★

0

out of 5.0

✆Start Call

✉Send SMS

＋Create Campaign

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Queue Performance

Answer rate

VIP

92%

Sales

78%

64%

Social

41%

Support

85%

Agent Status Board

View all

Sarah Chen

On Call

Marcus Webb

Available

Priya Patel

Break

Diego Ruiz

OfflineAvailable

Emma Lott

On Call

Call Volume

Calls per hour

43210

9 AM10 AM11 AM12 PM1 PM2 PM3 PM4 PM5 PM6 PM

Outbound Campaigns

Monitor and control active outbound dialing campaigns.

New Campaign

Active Campaigns▶

0

running right now

Total Contacts◉

0

across all campaigns

Connected Calls✆

0

this week

Avg Connect Rate↗

0%

completed campaigns

Search campaigns…

All types

All Running 0 Paused 1

            Campaign NameStatusDialer ModeContactsConnected %Actions
          

SMSCampSMS100

Completed PROGRESSIVE 2 / 2 100%

VOICECampVoice100

Completed PROGRESSIVE 1 / 1 100%

SMSCampSMS_Promo

DraftCompleted PROGRESSIVE 4 / 4 100%

Send Now

VOICECampVoice_Followup

Completed PROGRESSIVE 2 / 2 100%

SMSCampSMS_Winback

Cancelled PROGRESSIVE 0 / 1 0%

VOICECampVoice_Survey

Completed PROGRESSIVE 2 / 2 100%